5/18/2023 0 Comments Fast messenger for facebook![]() ![]() The update will be rolled out for its Android and iOS apps. The new features include three new chat themes, a quick reply bar, along with QR code scanning and payment links. And if you are a business that does well when you connect directly to your customers, Messenger could be the fastest way for you to grow.Facebook Messenger is getting three new features in an update for its mobile app. ![]() So, whether or not you use Facebook Messenger, it’s critical to pay attention to your inbox. Online customers need more of our time and attention. You wouldn’t leave a customer in your waiting room, would you? You can’t leave them in your digital waiting room either.Īs digital marketing advances it also becomes more personal. Customer questions, complaints, reviews and (importantly) leads are coming through Facebook messenger. Any businesses with a Facebook page now must pay attention to its Messenger Inbox. Don’t Leave Your Customers Hangingįacebook Messenger is a great line of communication, but it can be a double-edged blade. The business applications for Facebook Messenger are exciting… connect personally to customers, answer questions, nurture leads, and even automate booking and sales. It also improves customer service, giving instant answers to frequently-asked questions. Having a few responses handy can be a good time-saver for business owners who can’t check their messages very often. Building automated responses is called creating a Facebook Messenger Bot. If you think this might work for your business, talk to us.Ī business can now automate a welcome message, and a series of responses to customers. Through Facebook targeting, you can choose to show this ad only to people you know will want to talk to you. Start conversations with your ideal customers.Ī business can run Facebook ads that, when clicked, open a conversation in Facebook Messenger. There are lots of tools to leverage, here are just a few we’ve found really helpful: ![]() Messenger utilises all of this – in a new, more personal way. Facebook is Grooming Messenger to be a Powerful Business Toolįacebook is a marketing powerhouse: a huge audience, detailed customer information, and the ability to tell your story and sell with rich media. The options are many, and Facebook is still developing more. Wondering why a customer chose you (or didn’t)? Follow them up with a quick + friendly question in Messenger. Tricky customer service question? Send a how-to video or just call them up. There’s a lot you can do with this sort of flexible messaging. ![]() Send a link to your contact us page, and your customer can head straight to it – and ask you questions while they’re filling out the form. Send your number, and your customer can click the number to call you. In addition to text messages, you can send images, website links, phone numbers and videos.įor businesses, this means it’s easy to turn a Facebook message into a phone call or online booking. The open rate for Messenger is sky high, especially when compared to email. 53% of people are more likely to shop with a business they can message directly.Īnd it looks like people pay a lot of attention to this type of personal message:.56% of people would rather message than call customer service.Two Billion messages are sent between people and businesses each month.“Do people really want to use Messenger for business?” It has created a shortcut to the place where you can talk openly to your customer, answer their questions, and show them why they should choose you over the competition. Messenger has created a shortcut to the customer. And it’s very difficult to A) stand out and B) send the message that you are genuine, you care, and you are a real person who can solve the problem this internet browser is having. When people are shopping around online, they’re notoriously hard to pin down. One of the hardest things about drawing in a new customer is getting to that stage – where you’re just having a friendly chat. Messenger Provides a Direct Line Between You and Your Customerīecause it works just like texting, using Messenger feels like chatting with a friend. And the fact that it’s still new to the business world means the opportunities here are large and in many ways untapped. Messenger’s popularity makes it a good place to connect with prospects, nurture leads, and talk to customers. While this development isn’t breaking news, businesses have only just started to use Messenger. Business pages can message personal users, and users can message Businesses. In late 2015, Facebook opened Messenger up to businesses. Messenger was Recently Opened to Businesses As you can see, the platform has only become more important since then. This quick uptake saw phone and text message providers start losing business back in 2015. Facebook Messenger has grown from 200 Million in April 2014 to over 1.2 Billion in April 2017. ![]()
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